Privacy Policy

Effective Date: November 12, 2025

This Privacy Policy describes how CertifiedTranslations.co ("Company," "we," "us," or "our") collects, uses, protects, and discloses your information when you use our website and translation services. We are committed to protecting your privacy and ensuring the confidentiality and security of the documents you submit, operating under strict professional standards.

1. Information We Collect

We collect personal information that you voluntarily submit to us when you express an interest in obtaining information about our services, when you submit files for a quote, or when you contact us.

1.1 Information Submitted via Quote Form

  • Personal Identifiable Information (PII): We collect your name, email address, and telephone number to facilitate communication, provide accurate quotes, and deliver services.
  • Translation Details: Information regarding the source and target languages, notes, and requested due dates are collected to fulfill your request.

1.2 Confidential Document Data

We collect documents submitted for translation. These files are treated as highly sensitive and confidential and are subject to the strict security and retention policies outlined in Section 2.

1.3 Automatically Collected Data (Usage Data)

When you visit our Website, our servers automatically record information sent by your browser, which may include your computer's Internet Protocol (IP) address, browser type, operating system, the pages you visit on our site, the time and date of your visit, and other statistics. This data is used for analytics and to maintain the security and functionality of the Website.

2. Data Handling, Storage, and Security

We implement technical and organizational security measures designed to protect the security of any personal information we process.

2.1 Secure Transmission and Storage

All personal contact information and uploaded files are transmitted using secure, encrypted protocols (SSL/TLS). Files uploaded for translation are stored and handled securely in our Firebase Storage environment, which maintains high security standards.

2.2 Non-Disclosure and Confidentiality

All client documents and associated personal data are subject to strict non-disclosure obligations. Our translators and staff are bound by confidentiality agreements to ensure the protection of your materials.

2.3 Data Retention and Deletion Policy

To ensure client privacy and limit unnecessary data retention:

  • All uploaded source files and final translated documents are automatically and permanently deleted after sixty (60) days following the final delivery of the translation.
  • You may request immediate deletion of your files at any time by contacting us directly, even before the 60-day period expires.

3. Disclosure and Sharing of Information

We prioritize your privacy. We will never sell, trade, rent, or lease your personal information or document data to marketers or any third parties for commercial gain.

  • Service Providers (Translators): We share documents and necessary personal data with trusted, certified human translators only to the extent necessary to perform the requested service. All translators are bound by strict non-disclosure and confidentiality agreements.
  • Legal Obligations: We may disclose information where legally required to comply with law enforcement, governmental requests, judicial proceedings, court orders, or legal processes.

4. Use of Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like browser local storage) to access or store information. A "cookie" is a small piece of data stored on your device that helps us understand site usage.

  • Essential Cookies: Required for core website functionality, such as handling your current session or remembering your theme preference (light/dark mode).
  • Analytics Cookies: Used to track aggregate site performance and identify trends (e.g., Google Analytics). These help us improve our services but do not personally identify you.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

5. Compliance and International Transfer

5.1 General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), we are the Data Controller of your personal data. We process your data based on the necessity of performing a contract (the translation service) or based on our legitimate interests (site functionality and security).

5.2 California Consumer Privacy Act (CCPA)

If you are a California resident, you have the right to request disclosure of the categories and specific pieces of personal information we have collected, the categories of sources, and the business purpose for collecting that information. You also have the right to request deletion of your personal information (subject to exceptions) and the right not to be discriminated against for exercising your CCPA rights.

We confirm that CertifiedTranslations.co does not sell personal information as the term "sell" is traditionally defined under the CCPA.

6. Children’s Privacy

Our service is not intended for use by anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

7. Contacting Us and Your Rights

You have the right to request access, correction, or deletion of your personal data. Please submit any privacy inquiries or requests to exercise your rights through the contact information below.

CertifiedTranslations.co
New York City, NY, USA
Email: support@certifiedtranslations.co