Terms and Conditions of Service
1. Scope of Agreement and Acceptance
These Terms and Conditions of Service (hereinafter referred to as "Terms") constitute a legally binding agreement between CertifiedTranslations.co (the "Company") and the Client (the "Client") for the provision of professional translation services and the usage of the Company's website (the "Website"). By soliciting a quotation, submitting a request for translation, or otherwise engaging the services of the Company or using the Website, the Client explicitly acknowledges, agrees to, and accepts these Terms in their entirety. Should the Client object to any provision herein, the sole recourse is to immediately cease use of the Company's services and Website.
2. Certification Guarantee and Compliance
2.1 Guarantee of Certification: The Company hereby guarantees that all translations designated as "certified" will be executed in full compliance with the specific requirements often mandated by governmental and legal institutions, including but not limited to the U.S. Citizenship and Immigration Services (USCIS). This guarantee pertains solely to the format and adherence to industry standards for certification.
2.2 Elements of Certification: Each certified translation shall definitively include the following integral components to validate its authenticity and completeness:
- The official letterhead of CertifiedTranslations.co.
- A formal, signed Certification Statement affirming the accuracy and completeness of the translation.
- The signature and printed name of the authorized translator or Company representative.
- The date of certification and the contact information of the Company.
This assurance serves as the Company’s contractual commitment regarding the specific format required for official use and shall not be construed as a guarantee of the acceptance of the documents by any third-party institution, as such acceptance remains outside the control of the Company.
3. Financial Provisions and Invoicing
3.1 Invoicing Mechanism: All financial transactions, encompassing the issuance of invoices, shall be conducted exclusively through the PayPal payment platform. The Client shall receive a formal invoice detailing the scope of work, fees, and the total amount due.
3.2 Pre-Commencement Payment Mandate: It is an express and non-negotiable term of this agreement that the Company shall not commence any translation or certification work until the total invoiced amount has been received and confirmed as cleared funds by the Company. This pre-payment mandate is a strict prerequisite for the activation and commencement of the professional service. Any delay in remittance shall result in a commensurate delay in the delivery schedule.
3.3 Pricing and Fees: All quoted prices are denominated in United States Dollars (USD) unless otherwise stipulated in the invoice. The Client assumes full responsibility for any and all charges, including but not limited to transaction fees, foreign exchange fees, or bank charges levied by financial institutions or PayPal related to the payment transfer.
3.4 Refund Policy: The Company maintains a strict policy regarding the irrevocability of fees. A refund will only be issued if the formal request is received by the Company prior to the commencement of the translation work. Once a translator has been assigned to the project and the work has officially begun, the total invoiced amount becomes non-refundable, reflecting the immediate allocation and utilization of resources required to execute the service.
4. Delivery Protocol and Quality Assurance
4.1 Standard Delivery Format: Unless otherwise stipulated and paid for, the official, completed translation and the associated Certificate of Translation Accuracy shall be delivered to the Client via electronic mail (email) in PDF format. This electronic format is considered the standard, official delivery for certified documents.
4.2 Optional Physical Delivery: The standard project fee does not include physical delivery via standard mail or courier services. Physical copies of the translation or certificate will only be dispatched if the service has been **specifically requested by the Client and the associated additional mailing fees have been fully paid** prior to delivery.
4.3 Client Review Period: Upon the successful electronic delivery of the completed certified translation to the Client, a defined quality assurance period of seven (7) calendar days shall commence. During this period, the Client may submit written notification detailing any alleged errors, omissions, or necessary corrections.
4.4 Scope of Permissible Revisions: Requests for revision shall be strictly limited to rectifying issues where the translation does not accurately or completely reflect the content of the original source document. Revisions explicitly do not extend to amendments necessitated by the Client's post-submission alteration of the source text, or requests for changes based purely on subjective stylistic preference that contradict the initial project brief.
4.5 Expiration of Review Period: Should the Client fail to submit a written revision request within the mandatory seven (7) day period, the translation shall be deemed conclusively accepted, accurate, and satisfactory. Any request for modification after the expiration of this period will be treated as a new, chargeable service engagement.
5. Intellectual Property and Website Use
5.1 Ownership of Content: All content, including but not limited to text, graphics, logos, images, software, and the compilation thereof, on the Website is the exclusive property of CertifiedTranslations.co or its suppliers and is protected by copyright and intellectual property laws. The Client is granted a limited, non-exclusive, non-transferable right to access and use the Website solely for the purpose of inquiring about or purchasing the services.
5.2 Prohibited Use: The Client is expressly prohibited from engaging in any activity that interferes with or disrupts the Website's functionality, including the use of automated systems, scraping, data mining, or any attempt to gain unauthorized access to any portion of the Website.
6. Confidentiality and Data Security
The Company undertakes to maintain strict confidentiality regarding all source documents, personal data, and translated content provided by the Client. The Company will utilize commercially reasonable measures to protect Client data; however, the Client acknowledges that absolute security cannot be guaranteed over the internet and assumes the inherent risks associated with electronic transmission.
7. Client Warranties and Indemnification
The Client warrants and represents that they possess the necessary rights and title to the source documents and that the submission of said documents for translation does not infringe upon any copyright, trademark, or proprietary rights of any third party. The Client shall indemnify and hold CertifiedTranslations.co harmless from any and all claims, demands, liabilities, costs, and expenses (including reasonable attorney's fees) arising from any breach of this warranty.
8. Disclaimer of Warranties
The Website and the services provided by the Company are offered on an "as is" and "as available" basis. CertifiedTranslations.co makes no warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The Company does not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components. The Client assumes all risk and responsibility for any damage resulting from the use of the Website.
9. Limitation of Liability and Damages
CertifiedTranslations.co's total aggregate liability arising out of or related to this agreement, regardless of the cause of action (whether in contract, tort, or otherwise), shall not, under any circumstances, exceed the total amount actually paid by the Client to the Company for the specific project that is the subject of the claim. The Company shall not be liable for any indirect, incidental, punitive, or consequential damages, including loss of revenue or opportunity, even if advised of the possibility of such damages.
10. Modification and Termination
10.1 Modification: The Company reserves the right, at its sole discretion, to modify or replace these Terms at any time. The updated version will be effective immediately upon posting to the Website. Continued use of the Website or services after any such changes constitutes the Client's acceptance of the new Terms.
10.2 Termination: The Company may terminate or suspend the Client’s access to the Website and/or services immediately, without prior notice or liability, if the Client breaches any of the Terms herein, including failure to adhere to the financial provisions.
11. Governing Law and Jurisdiction
These Terms shall be interpreted, construed, and enforced in accordance with the laws of the State of New York, USA, without regard to its conflict of law principles. The parties irrevocably consent to the exclusive jurisdiction of the state and federal courts located within New York City, New York, USA for any action arising out of or relating to these Terms.